Quick Balloon LLC Terms of Service

You are agreeing to the following Terms of Service by completing your order and working with our team.

1. Full payment required to finalize order / Refund Policy. We require a full payment to be made to finalize all orders. Until you have paid for your order in full, it will not be fulfilled or delivered. If for any reason we need to cancel the order on our end once the Payment has been made, we will refund your payment in full. If you request to cancel your finalized order for any reason at least 24 hours before your scheduled delivery, only 50% of your original order amount will be refunded. No refunds will be issued on cancellations occurring less than 24 hours before the scheduled delivery.
2. Substitution of Materials In the event that we are out of stock on a specific balloon that is not an essential part of the balloon bouquet you order, we will substitute that balloon for a similar balloon automatically (for example if dark gray stars are out of stock, we will substitute it for a light gray star). If you request a balloon bouquet design that cannot be made due to an essential balloon being out of stock, we will contact you to suggest a similar substitution to complete the design (for example if we are out of stock on Rose Gold #5 mylar balloons but do have Gold #5 mylar balloons). If you do not approve of the substituted balloon design, we will issue you a full refund. We manage our inventory carefully and do our best to prevent running out of stock on key
3. Requesting Changes to Orders. If you wish to make any changes to your order, you must notify our team 48 hours before the scheduled delivery time. You may contact us at team@quickballoon.com or call us at 801.436.7376.
4. Delivery Times. Our team aims to provide a superior customer experience in every way. We do everything in our control to make sure our customers’ deliveries are made on time. However, sometimes there are factors outside of our control that prevent us from being able to meet our delivery schedule. If a situation arises where we cannot deliver your order on time, we will notify you and let you know once the delivery has been made. By choosing to use our delivery service, you are acknowledging that you understand your delivery may not be made during your scheduled delivery time.
5. Acceptance of Environmental Risks. Balloons are subject to environmental risks beyond our control. Such environmental risks include, but are not limited to, high winds popping or blowing the balloons away, dust and other particulate matter in the atmosphere adhering to the balloons making them more susceptible to popping, excessive heat or cold, which also makes balloons more susceptible to popping. Or cold weather causing the balloons to temporarily shrink or for the adhesive glue we use to hold the balloons together to break their bond. We use high quality balloon products and design our balloon bouquets in a high-quality fashion. Nevertheless, you acknowledge that despite such commercially reasonable efforts on our team’s part, adverse conditions may destroy your balloon bouquet soon after it is delivered, and we disclaim any and all responsibility or liability for the impact of adverse conditions on the completed bouquet.
6. Purposeful Destruction of Balloon Art. You acknowledge that should a situation arise where any portion of the bouquet is damaged or destroyed intentionally or accidentally by you and/or any other third party, our team will not be held responsible for those damages and we will not fix or replace the damaged balloon bouquet.
7. Use of project images on social media and other mediums. As a company that specializes in creating balloon art, we depend on the ability to take pictures of our artwork and to display those pictures on social media and in other mediums of promotional materials. We reserve the right to freely share the images captured of any balloon artwork that we create.
8. Miscellaneous.
   1. Law Governing. This Agreement shall be governed by and construed in accordance with the laws of the State of Utah, and venue for all actions relating to this Agreement shall be in the Third Judicial District of Utah, Salt Lake City Division.
   2. Attorney Fees. In the event a suit or action is brought by any party under this Agreement to enforce any of its terms, or in any appeal therefrom, it is agreed that the prevailing party shall be entitled to reasonable attorneys’ fees to be fixed by the trial court, and/or appellate court.
   3. Presumption. This Agreement or any section thereof shall not be construed against any party due to the fact that said Agreement or any section thereof was drafted by said party.
   4. Entire Agreement. This Agreement contains the entire understanding between and among the parties and supersedes any prior understandings and agreements among them respecting the subject matter of this Agreement.

By agreeing to work with Quick Balloon, LLC  you are acknowledging that you understand and agree to the terms and conditions contained herein.

If the Client has any questions, comments or concerns regarding this Client Engagement Agreement, they may reach out to the Quick Balloon team at team@quickballoon.com or call 801.436.7376.

Thank you so much for taking the time to read through that. We are excited to work with you!

Your friends at Quick Balloon